Shipping policy

Shipping & Delivery Information

At PhosWave, we are committed to delivering your Bluetooth earphones, keyboards, and digital watches to you efficiently and securely. Please review our shipping policy below for details on how we handle your order.

Processing Time

All orders are processed within 1-3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Method & Areas

We currently offer Standard Shipping to most international destinations. Shipping times and costs are calculated at checkout based on your delivery address.

Please Note: We do not offer free shipping. The final shipping cost will be displayed before you complete your purchase.

Delivery Timeframes

Delivery times for Standard Shipping vary by destination:

  • Domestic (Within the United States): 5-10 business days.
  • International: 10-25 business days.

These timeframes are estimates and begin once your order has been shipped. Delays due to customs, weather, or carrier issues are possible and are beyond our control.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey. Please allow up to 24 hours for the tracking information to become active on the carrier's website.

Shipping Address

It is the customer's responsibility to provide a complete, accurate, and deliverable shipping address. PhosWave is not responsible for packages lost, delayed, or returned due to incorrect addresses provided. Please double-check your address details during checkout.

Customs, Duties, and Taxes

For international orders, any applicable customs duties, import taxes, or brokerage fees are the sole responsibility of the recipient. PhosWave has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information.

Damaged or Lost Packages

If your package appears damaged upon delivery, please refuse acceptance and contact the carrier immediately. For lost packages, please allow the full estimated delivery window to pass before contacting us. Report any issues related to shipping to [email protected] with your order number and details.

Contact Us

For any questions regarding your order's shipment, please contact our support team at [email protected]. We are here to help.